Is multi-device MFA supported for Support Portal?
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Created On 02/12/19 12:23 PM - Last Modified 06/13/23 13:26 PM
Question
Is multi-device MFA supported for access to the Support Portal?
Environment
- Support Portal authentication using MFA - Google Authenticator.
Answer
Multi-device MFA is possible for Customer Support Portal authentication using Google Authenticator.
Okta Verify does not support multi-device authentication.
Set up Google authenticator on your device based upon Two Factor Authentication for Customer Support Portal .
To get verification codes on more than one device:
- On the devices you want to use, make sure you install Google Authenticator.
- In your Google Account, go to the 2-Step Verification section.
- If you already have Authenticator for your account, remove that account from Authenticator.
Important: Before you remove an account from Authenticator, make sure you have a backup. Learn more about backup codes.
- To set up 2-Step Verification for the Google Authenticator app, follow the steps on screen. Use the same QR code or secret key on each of your devices you want to pair with Google Authenticator then click Next.
- To check that the code or key works, make sure the verification codes on every device are the same.
Additional Information
See also: Two Factor Authentication for Customer Support Portal