Global Protect installation fails on Windows download with network resource unavailable

Global Protect installation fails on Windows download with network resource unavailable

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Created On 01/28/19 20:47 PM - Last Modified 07/31/21 18:44 PM


Symptom


  • Installation of a Global Protect client fails
  • Get the following error message "The feature you are trying to use is on a network resource that is unavailable"

Environment


  • Global Protect client 5.1.x, 5.2.x and 5.3.x
  • Windows 10 computer

Resolution


  • Navigated to HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products, find "GlobalProtect" in the list.
  • Take a backup and delete that entry.
  • Rebooted the machine.
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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CmgACAS&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail