How to merge old and new Learning Center accounts?
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Created On 01/25/19 11:46 AM - Last Modified 07/01/25 12:57 PM
Objective
To merge old and new Learning Center account data.
Environment
When registered email address in CSP is changed (e.g.: due to change of company), a new account is created in Learning Center and the old account information (training and exam transcripts) has to be merged into the new account.
Procedure
What you need to do:
1. Create a new account in the Learning Center.
2. Log in to the Learning Center with the new account and activate it.
3. Send an email to learn@paloaltonetworks.com requesting to have the transcripts copied, clearly indicating the prior account user ID (email address) and new account user ID (email address).
4. The transcripts will be transferred and the previous account deactivated.
Additional Information
Education FAQ