Help icon on the bottom right hand corner is not visible in Prisma Cloud console
Created On 06/03/19 17:34 PM - Last Updated 08/26/19 21:31 PM
API Console Public Cloud RedlockSymptom
The help icon does not appear in the lower right hand corner of the Prisma Cloud application.
- A pop-up or advertisement blocker is preventing the help icon from displaying
- A firewall rule is preventing the app.prismacloud.io or app.pendo.io URLs from being rendered
- Check browser's pop-up blocker and allow pop-ups from Prisma Cloud.
- Check if any advertisement-blocking software is blocking Prisma Cloud and whitelist the following URLs:
- Check and disable local firewall rules or proxies that are blocking app.prismacloud.io and app.pendo.io.