Terminate Marketplace PAYG VM with Palo Alto Networks
5950
Created On 12/20/18 21:54 PM - Last Modified 02/24/23 14:35 PM
Question
How to remove a Marketplace PAYG VM from Customer Support Portal ?
Environment
CSP
Answer
1. First, terminate the usage-based VM instance on the AWS / Azure / GCP console.
2. Secondly, create a support case with Palo Alto Networks (admin) to remove the serial number of the deleted instance from the Customer Support Portal (CSP).
If you request Palo Alto Networks to delete a VM instance from CSP Asset list which has not been terminated with the cloud provider first, you will continue to be billed for it.
Additional Information
Also see: VM Series License Type