Error "Failed to install licenses. Model incompatible: feature model is PRA while the device model is PRA"
26925
Created On 12/19/18 11:50 AM - Last Modified 03/29/19 14:40 PM
Symptom
Error message on VM Panorama: “Failed to install licenses. Model incompatible: feature model is PRA while the device model is PRA”
Environment
All VM Panorama
Cause
The Panorama serial number has not been applied to the instance yet.
Resolution
Follow the steps below to add a Panorama serial number to the configuration:
Step 1: Select Panorama > Setup > Management and edit the General Settings
Step 2: Enter the Panorama Serial Number (included in the order fulfillment email)
Step 3: Click OK.
From the CLI, the serial number can be set using the below command:
admin@MyPanorama> set serial-number <serial> <value> Panorama serial number/software license key