How to Enable Google Authenticator

How to Enable Google Authenticator

Created On 12/17/18 21:39 PM - Last Modified 10/11/21 17:20 PM

Palo Alto Networks Customer Support Portal now offers two methods for Multi-Factor Authentication (MFA) to login to Customer Support Portal (CSP).

The two Types of MFA are:
  1. Email (default)
  2. Google Authenticator (requires the Google Authenticator App installed on your mobile device; both iPhone and Android are supported)

Note: Please download Google Authenticator from Google Play Store or Apple App Store before moving forward.  

To use Google Authenticator to log into CSP, please enable Google Authenticator by following the steps below:

  1.  Login to CSP, hover your mouse over your name, navigate to User Settings > My Profile (find your name at the bottom of the left navigation menus).

  1. Inside My Profile, scroll down to the Security Settings. Choose the radio button for Google Authenticator and click Save to save your changes.

You will be re-directed to a page to Enable Google Authenticator (shown below). This is a one-time activity to enable Google Authenticator on CSP. 

  1.  Follow the instruction on the page to scan the QR code, enter the 6-digit code from the Google Authenticator App, and click Enable to complete enrollment.

User-added image

Once enrollment is complete, you will receive a confirmation, stating “User has been successfully enrolled in Google Authenticator,” and you will then be ready to start using Google Authenticator to log in to CSP.

  1.  The next time you log in to CSP, Sign in with a Google Authenticator Code. Enter the one-time passcode (OTP) from your Google Authenticator App in the box marked Google Authenticator Code, and click Submit.

What will happen if I lose my device with Google Authenticator?
Super User has the ability to edit an individual's 2FA setting, and change the setting to Email, or temporarily disable Google Authenticator.  Or, open an Admin case on the Web, and our Customer Service team will help you.

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