Login issues with AutoAssistant Tool
15364
Created On 11/20/18 22:55 PM - Last Modified 03/17/25 06:14 AM
Objective
Access to AutoAssistant Tool
Environment
AutoAssistant is a new type of web based Automated Diagnostics tool capable of identifying known issues, behavioral anomalies, configurations that do not follow best practices, and how well features of the product have been adopted.
Procedure
To access the tool, ASC (Authorized Support Center) users should:
- Use their SSO login
- Have their ASC account set as default in CSP. Make sure they have the ASC user role.
- Access is not available to "Group" Limited User. Limited Users has to be in the Main account in order to access AutoAssistant.
If you still cannot access the Auto Assistant Tool, create a support case .
Additional Information
Auto Assistant Tool
ASC Webinar - AutoAssistant Launch