Global Protect Client version 4.1.4 not installing
12688
Created On 11/14/18 01:33 AM - Last Modified 03/18/21 07:44 AM
Symptom
When customers attempt to install GP client version 4.1.4, the download errors out and fails.
Environment
Global Protect Client
Cause
It has been determined that Global Protect client version 4.1.4 does not have the necessary Visual C++ redistributables that are required for any Global Protect agent to be installed on an agent device. Without the VC++, pangps will not run and will simply quit the installation.
Resolution
There are 3 options to resolve this issue:
1. Manually install Visual C++2013 32bit and 64bit redistributables (for 64bit machine) from microsoft.com downloads.
2. Install GP client version 4.1.3 first which will install Visual C++ by default, then upgrade to GP client version 4.1.4.
3. Install the later GP client version 4.1.5 in which the issue has already been addressed by Palo Alto Networks developers.