New Customer Satisfaction Survey for Support

New Customer Satisfaction Survey for Support

0
Created On 11/13/18 18:17 PM - Last Modified 07/19/22 23:12 PM


Symptom


Palo Alto Networks is enhancing its customer satisfaction survey process for the Support organization. As part of this, there are few changes which have been listed below.

Resolution


What’s changing:
Email Sender
Email Template
Survey Content


Email Sender:
New survey email will be sent from Feedback@surveys.paloaltonetworks.com
 
Email Sender


Email Template:
The survey email content has been modified similar to the sample below:
 
Email Template 1
Email Template 2


Survey Content:
The Survey questions has been updated similar to the sample below:
 
Survey Content 1
Survey Content 2
Survey Content 3
Survey Content 4
Other users also viewed:
Actions
  • Print
  • Copy Link

    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000CmImCAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail