How to Renew VM-Series Firewall License Bundles

How to Renew VM-Series Firewall License Bundles

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Created On 10/03/18 00:44 AM - Last Modified 04/03/23 14:04 PM


Symptom


I am looking for instructions and resources on how to renew VM-series firewall license bundles.

Environment


  • Palo Alto VM Series Firewall.
  • Supported PAN-OS versions.
  • License renewal.

Resolution


When your VM-Series firewall bundle licenses are due for renewal, you can log in to the Palo Alto Networks Customer Support Portal and adjust the license quantity to meet your deployment needs.

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At renewal, you can review your usage trends and base your future needs on the following options:
  • Renew – You can opt to renew all licenses as is, or to increase or decrease the licensed quantity. If you decrease the number of licenses you need, you must opt to get a basic bundle for the firewalls you are not renewing, otherwise you will forfeit the portion that you do not renew. If you increase the license quantity, the addition is added to your existing auth code.
  • Change to Basic Bundle – If you have a VM-Series bundle 1 or a bundle 2 license that includes subscriptions, you can change to a basic bundle that includes a perpetual capacity license and support entitlement. When you switch to the basic bundle, you retain the VM-Series firewall model that you had previously purchased. All firewalls that are currently deployed and are associated with the existing auth code will continue to function, and the support entitlement will have a new expiration date. For any unprovisioned firewalls, you’ll receive a new auth code that you can use to deploy new instances.
  • Forfeit – Relinquish the licenses that you no longer need. If you have deployed the firewalls that you don't want to renew, you need to select the serial number of the instances for which you want to discontinue renewals. You can continue to use these firewall instances with the software and content versions that are currently installed, but your subscriptions and support entitlements are no longer valid.
VM-Series license bundle renewals can be successfully submitted via CSP only if all the VM serial numbers are marked for either Renewal or Forfeit. Leaving a VM-Series firewall unmarked will result in failing to trigger the renewal process. 

See Renew VM-Series Firewall License Bundles  for step-by-step instructions.
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