Find the sample you wanted to change verdict for and click on the details so you can access the WildFire report
Scroll down to the bottom of the page to follow the link to report an incorrect verdict
Fill in the Verdict Change Request with a suggestion of a new verdict, your contact email, and a short explanation why you believe this verdict is incorrect. After the manual review is completed, a report will be sent to the email address you used here.
Log into Panorama or Firewall, and go to Monitor > WildFire Submissions
Find the log of the sample for which you want to change verdict and click on the icon to open detailed log view
Scroll down to the bottom of the WildFire Analysis Report and click “report an incorrect verdict” to find a new pop-up window
Fill in the Verdict Change Request with a suggestion of a new verdict, your contact email, and a short explanation why you believe this verdict is incorrect. After the manual review is completed, a report will be sent to the email address you used here.
Log into Cortex XDR/XSIAM; in the Incident with a wrong verdict for a sample
Open detailed WildFire Analysis Report for the sample with the wrong verdict,
Use a button “Report Verdict as Incorrect” to open a new menu
Fill in the Verdict Change Request with a suggestion of a new verdict, your contact email, and a short explanation why you believe this verdict is incorrect. After the manual review is completed, a report will be sent to the email address you used here.