Palo Alto Networks Knowledgebase: Error: Failed to find PANGP virtual adapter interface when connecting to GlobalProtect

Error: Failed to find PANGP virtual adapter interface when connecting to GlobalProtect

33560
Created On 02/08/19 22:18 PM - Last Updated 02/25/19 22:53 PM
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Symptom

Symptoms

This error is usually seen when the GlobalProtect client is upgraded or GlobalProtect is not installed correctly.

Diagnosis



Resolution

Please follow these steps.

 

  • Disable WMI services : run - services.msc - Windows Management Instrumentation(WMI) - stop the service.
  • Delete the files under C:\Windows\System32\wbem\Repository
  • Open regedit
    Go to HKEY_LOCAL_MACHINE > Software and HKEY_CURRENT_USER > Software. 
    Delete the Palo Alto Networks folder.
  • Delete the same if the same folder is present in any other user under HKEY_USERS.
  • Un-install GlobalProtect from Windows 'program and features'.
  • Make sure that the virtual adapter in not present in the Network adapter settings.
  • Reboot the machine.
  • Reinstall GlobalProtect with admin privileges.
  • Confirm that WMI service is running.

This should resolve the issue.



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