Antivirus Download and Install Hanging

Issue

The antivirus download and install update job has been at the "download in progress" status for several hours.

Resolution

• Run the following commands to clear the stuck download job:
  > debug software restart device-server
  > debug software restart management-server

  These commands can safely be run while in production and should not disrupt traffic flows through the device.

• Reattempt the anti-virus database update.

owner: ggarrison