Dynamic Updates for AntiVirus Fail

Dynamic Updates for AntiVirus Fail

26554
Created On 09/26/18 13:53 PM - Last Modified 02/07/19 23:41 PM


Resolution

Issue

  • The dynamic AV update fails.
  • The 'Last Checked' date has not changed from default even after numerous attempts.
  • Antivirus updates are not shown under Dynamic updates.

Details

  • Applications and Threats update without issue.
  • Manual download and installation succeeds.

Cause

The dynamic AV updates are dependent on the threats update being installed before they will download automatically.

Resolution

If only "Apps" appears in the "Features" column:

  • Download and install an update with App,Threats under the "Features" column.
    Note: a Threat Protection license is required.
  • Future dynamic AV updates should work correctly after this is done. 

owner: jdavis



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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClyDCAS&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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