Why Does the iPad Native VPN Client on iOS 6.1.3 Disconnect from GlobalProtect after Screen Lockout?

Why Does the iPad Native VPN Client on iOS 6.1.3 Disconnect from GlobalProtect after Screen Lockout?

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Created On 09/26/18 13:51 PM - Last Modified 07/19/22 23:10 PM


Resolution


Issue

IOS Native VPN client on 6.1.3 on iPad gets disconnected on GlobalProtect after screen locks out.

Previous IOS versions 5.1.1 to 6.1.2 does not appear to exhibit this issue.

Cause

The issue is caused by a change in iOS behavior. iOS 6.1.3 turns off VPN and disconnects after a few seconds of screen lockout.

Note: The GlobalProtect Client for IOS is not affected by the change. The GlobalProtect Client does require a GlobalProtect Gateway license for the Palo Alto Networks device.

owner: jlunario
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