Palo Alto Networks Knowledgebase: Error Message on Software Page: The device does not have support
Error Message on Software Page: The device does not have support
Created On 09/26/18 13:51 PM - Last Updated 09/26/18 14:00 PM
When navigating to the Software (Device > Software) page in the GUI, an Operation Failed dialog appears on the screen indicating that the device does not have support. This message may appear on a new Palo Alto Networks device or when licenses have been renewed after expiration on an existing device.
1. A click on the Check Now button at the bottom of the page should resolve the issue. This initiates a new TCP SSL connection to the update server and synchronizes the license information with the Palo Alto Networks firewall. Although the licenses are active, a manual connection to the update server should be initiated when configuring a new Palo Alto Networks device or to clear the device cache containing previous license information.
2. We can also try the following command from CLI if above solution doesnot help.