Palo Alto Networks Knowledgebase: Error Message on Software Page: The device does not have support

Error Message on Software Page: The device does not have support

1606
Created On 09/26/18 13:51 PM - Last Updated 09/26/18 14:00 PM
Content Release Deployment
Resolution

Issue

When navigating to the Software (Device > Software) page in the GUI, an Operation Failed dialog appears on the screen indicating that the device does not have support. This message may appear on a new Palo Alto Networks device or when licenses have been renewed after expiration on an existing device.

 

screenshot1.png

 

Resolution

1. A click on the Check Now button at the bottom of the page should resolve the issue. This initiates a new TCP SSL connection to the update server and synchronizes the license information with the Palo Alto Networks firewall. Although the licenses are active, a manual connection to the update server should be initiated when configuring a new Palo Alto Networks device or to clear the device cache containing previous license information.

 

screenshot2.png

2.  We can also try the following command from CLI if above solution doesnot help.

request system software check

 

owner: kprakash



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