Unable to fetch new License or Software - Error Message: The device does not have support
48265
Created On 09/26/18 13:51 PM - Last Modified 07/02/21 22:47 PM
Symptom
- Recently renewed support license and receiving error
- When navigating to the Software (Device > Software) page in the GUI, an Operation Failed dialog appears on the screen indicating that the device does not have support. This message may appear on a new Palo Alto Networks device or when licenses have been renewed after expiration on an existing device.