Palo Alto Networks Knowledgebase: How to Request a new App-ID

How to Request a new App-ID

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Created On 02/07/19 23:43 PM - Last Updated 02/07/19 23:44 PM
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To request a new App-ID signature for a common, widely-used internet application:

 

  • Go to Submit an Application and complete the form.
  • Provide as much detail as possible.
  • If the application cannot be obtained for testing, further details may be requested including a packet capture of the application traffic to help create a signature.

 

To request a custom App-ID signature for a proprietary or non-commonly used internet application:

  • Contact Palo Alto Networks Professional Services by reaching out to your local SE and / or accounting team.  They can put you in touch with Professional Services of your region.

 

If an App-ID or custom App-ID signature is not working as expected, create a Support case and a support engineer will help troubleshoot the issue.

 

owner: gwesson



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