How to Request a new App-ID

How to Request a new App-ID

Created On 09/26/18 13:51 PM - Last Updated 04/20/20 21:49 PM


To request a new App-ID signature for a common, widely-used internet application:


  • Go to Submit an Application and complete the form.
  • Provide as much detail as possible.
  • If the application cannot be obtained for testing, further details may be requested including a packet capture of the application traffic to help create a signature.


To request a custom App-ID signature for a proprietary or non-commonly used internet application:

  • Contact Palo Alto Networks Professional Services by reaching out to your local SE and / or accounting team.  They can put you in touch with Professional Services of your region.


If an App-ID or custom App-ID signature is not working as expected, create a Support case and a support engineer will help troubleshoot the issue.


owner: gwesson

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