How to Request a new App-ID

How to Request a new App-ID

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Created On 09/26/18 13:51 PM - Last Modified 05/01/21 01:38 AM


Environment
  • Palo Alto Firewalls.
  • Any PAN-OS.
  • App-id


Resolution

To request a new App-ID signature for a common, widely-used internet application:

 

  1. Go to Submit an Application and complete the form.
  2. Provide as much detail as possible.
  3. If the application cannot be obtained for testing, further details may be requested including a packet capture of the application traffic to help create a signature.

 

To request a custom App-ID signature for proprietary or non-commonly used internet application:

  • Contact Palo Alto Networks Professional Services by reaching out to your local SE and/or accounting team.  They can put you in touch with the Professional Services of your region.

Note: If a Non-Custom App-ID signature is not working as expected, create a Support case and a support engineer will help troubleshoot the issue.

 

 



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