GlobalProtect Client Error: did not find portal address
Resolution
Issue
GlobalProtect client returns the following error when attempting to connect:
(T36952) 05/16/12 23:08:31:127 Error( 98): Failed to open sub key 'S'
(T36952) 05/16/12 23:08:31:128 Error( 310): did not find Portal address.
(T36952) 05/16/12 23:08:31:169 Info ( 169): PanGPA started, pid = 36928l
(T36952) 05/16/12 23:08:31:758 Info ( 26): create thread 00000228
(T36952) 05/16/12 23:08:31:758 Info ( 26): create thread 0000022C
(T36952) 05/16/12 23:08:31:758 Info ( 26): create thread 00000230
(T28844) 05/16/12 23:08:31:759 Info (1752): HipMonitorThread starts
(T28844) 05/16/12 23:08:31:837 Info (1763): HipMonitorThread wait for exit event.
(T36952) 05/16/12 23:08:31:888 Info ( 26): create thread 000002E8
(T36952) 05/16/12 23:08:32:199 Error( 47): Failed to open sub key 'S'
(T36952) 05/16/12 23:08:32:242 Info ( 379): InitConnection ...
(T36952) 05/16/12 23:08:32:290 Info ( 387): Connecting to Pan MS Service end
(T38792) 05/16/12 23:08:51:759 Info (1824): HipThread: got check hip event or time out.
Resolution
The error implies that the portal is not reachable. Here are some things to verify:
- The correct IP address into the Global Protect Client Configuration on the Firewall.
- Ping the portal from the workstation (might not work if firewall is not configured to respond to ping packets)
- Check the Security policies on the PAN firewall to see if the correct app-IDs are permitted, e.g ssl, panos-global-protect
- Disable the local anti-virus firewall on the workstation.
- Re-install the GlobalProtect client
owner: bsyeda