Administrators are Unable to Change Passwords Due to Invalid Password Format Error

Issue

When an administrative account user attempts to change the password under Device > Administrators, an "invalid password format" error is displayed presenting the following 'Authentication Update Error' message:

Resolution

The above message indicates that the password must match the password format requirements configured under Device > Setup > Minimum Password Complexity, as shown below:

This feature is applicable for all local administrator accounts. Users can disable this feature to not match any password requirements.

See Also

How to Configure Minimum Password Complexity for User Accounts

owner: gchandrasekaran