When a user has a configuration lock, it is not possible to perform a commit or push a policy from Panorama. If the administrator is not available to remove the lock, a device WebGUI or CLI command can be used by a superuser to force the removal of the configuration lock.
Steps
To force the removal of the configuration lock from the WebGUI:
Click the lock icon displayed on the top right corner:
In the pop-up window, select the Locks and click Remove Lock:
Click Close to return to the main menu
To force removal of the configuration lock, use the following CLI command:
> request config-lock remove
Note: The lock can be removed only by a superuser or the administrator who set the lock. The lock is removed automatically when the administrator who set the lock performs a commit operation.