How to resolve "Portal Error. Check version failed"

How to resolve "Portal Error. Check version failed"

32903
Created On 09/26/18 13:50 PM - Last Modified 09/09/25 06:47 AM


Symptom


When attempting to use GlobalProtect on a computer running a software firewall, it is possible that a "Portal Error. Check version failed" error occurs if the firewall is blocking the GlobalProtect connection.

User-added image

Environment


  • NGFW
  • All PANOS version
  • GlobalProtect Client 

Resolution


 

When disabling the firewall is not an option, the following two ports need to be allowed through for GlobalProtect to connect and work properly

  • TCP/443 for the SSL communication
  • UDP/4501 for IPSec tunnel communication to the GlobalProtect Gateway

 

owner: acamacho
Other users also viewed:
Actions
  • Print
  • Copy Link

    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClsNCAS&lang=en_US&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

Choose Language