How to resolve "Portal Error. Check version failed"

29945

Created On 09/26/18 13:50 PM - Last Modified 07/20/20 20:26 PM

GlobalProtect Agent

GlobalProtect App

GlobalProtect Gateway

GlobalProtect Portal

User-ID

GlobalProtect

Symptom

When attempting to use GlobalProtect on a computer running a software firewall, it is possible that a "Portal Error. Check version failed" error occurs if the firewall is blocking the GlobalProtect connection.

Environment

Pan-OS
Globalprotect App

Resolution

When disabling the firewall is not an option, the following two ports need to be allowed through for GlobalProtect to connect and work properly

TCP/443 for the SSL communication
UDP/4501 for tunnel communication to the GlobalProtect Gateway

owner: acamacho

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