Palo Alto Networks Knowledgebase: Downloading GlobalProtect Client Fails with Error: Could not find file""

Downloading GlobalProtect Client Fails with Error: Could not find file""

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Created On 02/07/19 23:44 PM - Last Updated 02/07/19 23:44 PM
Resolution

Issue

User can login to GlobalProtect Portal normally. However, clicking a link to download the GlobalProtect client fails with the following error: "Could not find file".

 

Resolution

The error occurs because there is no activated GlobalProtect client on the Palo Alto Networks firewall. Once a GlobalProtect client is activated (at Device > GlobalProtect Client), users will be able to download the client.

Screen Shot 2014-07-03 at 3.42.56 PM.png

 

owner: ymiyashita

 



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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClrhCAC&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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