Palo Alto Networks Knowledgebase: How to Export Logs from GlobalProtect App on iOS or Android

How to Export Logs from GlobalProtect App on iOS or Android

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Created On 08/05/19 19:58 PM - Last Updated 08/05/19 20:11 PM
Resolution

Issue

How to export logs from GlobalProtect App on iOS or Android devices for troubleshooting purposes.

 

Steps


Prerequisite:

Ensure the mobile device has email configured for the device default email client, as the logs are exported through the native email client.

 

On the iOS device:

  1. Open the GlobalProtect Application
  2. Click '?' help
  3. Click Troubleshooting
  4. Make sure Debug Logs is enabled (By default enabled)
  5. Click 'Email logs', it will open the email App, enter the email address to send through email.

iOS.PNG

 

On the Android device:

  1. Open the GlobalProtect App
  2. Click 'Settings icon' on left bottom of the device
  3. Click Troubleshooting
  4. Make sure Debug Logs is enabled (By default enabled)
  5. Enter the email address and click 'Email logs'.

android Global Protect.png

 

owner: dreputi



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