Palo Alto Networks Knowledgebase: GlobalProtect Agent Fails to Install Properly Following an Upgrade

GlobalProtect Agent Fails to Install Properly Following an Upgrade

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Created On 02/07/19 23:45 PM - Last Updated 02/07/19 23:45 PM
Resolution

Issue

During an upgrade from GlobalProtect Agent 1.2 to GlobalProtect Agent 2.0.3 on a HP ENVY Spectre XT Ultrabook PC,  GlobalProtect Agent failed to install properly.

 

The setup included:

  • OS: Windows 7 Pro SP1
  • Model: HP ENVY Spectre XT Ultrabook PC
  • System type: 64-bit OS

 

The Palo Alto Networks GlobalProtect service log shows the following:

06/30/14 18:09:06:420 Error(356): OpenService failed (1060)

 

Cause

This error is caused by a Windows limitation. The path of the PC, which contains duplicated entries for SQLs and caused msiexec failure, is too long. Notepad could not be ran from command console, which is another Windows limitation.

The msiexec.exe requires a Windows path to include c:\windows\system32.

777.png

 

Resolution

Follow these steps:

  1. Change the windows path to the default path:
    C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\
  2. Logoff or reboot. Rebooting is preferred because it ensures the path was changed.
  3. To verify the path changed, open the command prompt and type in "path"
  4. Uninstall GlobalProtect
  5. Delete the GlobalProtect installation folder
  6. Delete registry key
  7. Install new version of GlobalProtect
  8. Connect

 

owner: pagmitian



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