Palo Alto Networks Knowledgebase: Google Services Does Not Work in Chrome with SSL Decryption

Google Services Does Not Work in Chrome with SSL Decryption

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Created On 02/07/19 23:48 PM - Last Updated 02/07/19 23:48 PM
Resolution

Issue

With SSL Decryption configured on the Palo Alto Networks device, the following error appears when accessing a Google service from the Chrome web browser:

 

This is probably not the site you are looking for!

 

Error.png

 

Cause

Google Chrome has a built-in mechanism for Google services (such as Gmail, Google Calendar, Google Drive, and even YouTube), where services are denied if the appropriate certificate is not explicitly installed. Other web sites work without any issues.

 

Resolution

When the root certificate is imported into "Trusted Root Certification Authorities" on the end user's machine, it turns off a flag in the Chrome web browser. Google services (Gmail, Google Calendar, Google Drive, and YouTube) are then accessible.

 

Cert_Install.png

 

owner: hshah



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