Error message: "EnableVIF() failed" when trying to connect to GlobalProtect Gateway.

Error message: "EnableVIF() failed" when trying to connect to GlobalProtect Gateway.

57123
Created On 09/26/18 13:48 PM - Last Modified 11/17/20 02:59 AM


Environment


  • PAN-OS Any
  • Windows-based GlobalProtect Client (Any version)

Resolution


Issue

When connecting to GlobalProtect the status remains in "Discovering Network".

 

Troubleshooting

The "Discovering Network" status can be caused by a number of reasons. In this particular case, it is due to a driver incompatibility. Identify driver incompatibilities by looking in the PanGPS.log collected from GlobalProtect.

CollectLogs.PNG

 

After gathering logs, collect the logs by going to File > Collect Log.  See the screenshot below:

CollectLogs2.PNG

 

If the user is experiencing driver issues, the PanGPS.log fill have entries similar to the following example. Search for "PsvStartEx" or "StartDriver":

DriverError.PNG

 

Resolution

  1. Uninstall GlobalProtect.
  2. After uninstalling GlobalProtect, delete the GlobalProtect folder located in C:\Program Files\Palo Alto Networks\GlobalProtect.
  3. Reinstall the GlobalProtect software

 

 
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