Error When Updating URL Database using Proxy Server: Failed to get response from device server.""

Error When Updating URL Database using Proxy Server: Failed to get response from device server.""

0
Created On 09/25/18 20:34 PM - Last Modified 07/19/22 23:07 PM


Resolution


Issue

When using a proxy server to update the BrightCloud URL filtering database, the following message appears on the WebUI:

Failed to get response from device server. Please try again.

Cause

This issue may indicate that the management interface is not able to resolve the DNS for service.brightcloud.com, despite being able to download the updates through the proxy server without DNS being required.

Resolution

Make sure the management interface has working DNS resolution.

owner: mcooke
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