Palo Alto Networks Knowledgebase: GUI Error 'opaque: Failed to check content upgrade info due to generic communication error'

GUI Error 'opaque: Failed to check content upgrade info due to generic communication error'

11218
Created On 08/05/19 20:22 PM - Last Updated 08/05/19 20:36 PM
Content Release Deployment
Resolution

Symptoms

On a daily basis, the firewall reports the following error:

opaque: Failed to check Content content upgrade info due to generic communication error

 

Connectivity to the update server has been verified and no issues were found.

 

Issue

This error message occurs if two or more content updates are scheduled at the same time (example: anti-virus and Apps-Threats).

 

Resolution

From the Device > Dynamic Updates page, change the schedule for every content database so the update times are not equal or close together, add a shift in minutes if two update schedules do come close together.

 

schedule.png

 

 

owner: rvanderveken



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