Software Download Error: 'Failed to download due to server error. Failed to download file'

Issue

Sometimes when PAN-OS 7.0 or above is downloaded on a Palo Alto Networks firewall, the download may fail and display the following error:

"Failed to download due to server error. Please try again later. Failed to download file".

Detail

Use the following CLI command to review the ms.log:

> less mp-log ms.log

Look for a similar error message:

"2014-07-18 16:20:15.701 -0600 Error:
_pan_mgmtop_system_upgrade_download_version(pan_ops_common.c:9107): Failed to purge old
uploaded files
grep: /tmp/pan/downloadprogress.10999: No such file or directory"

The following is the output for the CLI command,

> less mp-log ms.log

Resolution

To resolve, follow the steps below:

1. In the WebGUI, go to the Device > Software
2. To check for the latest software version, Click 'Check Now' in the lower left corner.
   
   
   
3. Go to the software version to download and click Download: