Software Download Error: 'Failed to download due to server error. Failed to download file'
Software Download Error: 'Failed to download due to server error. Failed to download file'
110159
Created On 09/25/18 20:34 PM - Last Modified 04/20/20 22:37 PM
Resolution
Issue
Sometimes when PAN-OS 7.0 or above is downloaded on a Palo Alto Networks firewall, the download may fail and display the following error:
"Failed to download due to server error. Please try again later. Failed to download file".
Detail
Use the following CLI command to review the ms.log:
> less mp-log ms.log
Look for a similar error message:
"2014-07-18 16:20:15.701 -0600 Error: _pan_mgmtop_system_upgrade_download_version(pan_ops_common.c:9107): Failed to purge old uploaded files grep: /tmp/pan/downloadprogress.10999: No such file or directory"
The following is the output for the CLI command,
> less mp-log ms.log
Resolution
To resolve, follow the steps below:
In the WebGUI, go to the Device > Software
To check for the latest software version, Click 'Check Now' in the lower left corner.
Go to the software version to download and click Download: