Palo Alto Networks Knowledgebase: Software Download Error: 'Failed to download due to server error. Failed to download file'

Software Download Error: 'Failed to download due to server error. Failed to download file'

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Created On 02/08/19 00:06 AM - Last Updated 02/08/19 00:06 AM
Resolution

Issue

Sometimes when PAN-OS 7.0 or above is downloaded on a Palo Alto Networks firewall, the download may fail and display the following error:

"Failed to download due to server error. Please try again later. Failed to download file".

 

Detail

Use the following CLI command to review the ms.log:

> less mp-log ms.log

 

Look for a similar error message:

"2014-07-18 16:20:15.701 -0600 Error:
_pan_mgmtop_system_upgrade_download_version(pan_ops_common.c:9107): Failed to purge old
uploaded files
grep: /tmp/pan/downloadprogress.10999: No such file or directory"

  

The following is the output for the CLI command,

> less mp-log ms.log

57458-1.png

 

Resolution

To resolve, follow the steps below:

  1. In the WebGUI, go to the Device > Software
  2. To check for the latest software version, Click 'Check Now' in the lower left corner.
    57458-2.png

  3. Go to the software version to download and click Download:
    57458-3.png


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