Palo Alto Networks Knowledgebase: A/P High Availability not syncing - ssl vpn cert file - processing failed

A/P High Availability not syncing - ssl vpn cert file - processing failed

Created On 02/08/19 00:04 AM - Last Updated 02/08/19 00:04 AM
High Availability


HA-Sync job on HA peer fails, details on the job id reveal an error similar to the one below:


Inside of the CLI:

admin@firewall(passive)> show jobs id <job id>


Enqueued ID Type Status Result Completed


2015/06/06 19:09:47 9 HA-Sync FIN FAIL 19:09:52



Details:ssl vpn cert file (GlobalProtect) processing failed

(Module: rasmgr)

global-protect-gateway tunnel interface (tunnel.1) in vsys (vsys1) parsing failed

(Module: rasmgr)

Commit failed



In this example, the GlobalProtect certificate is selected to also be the WebGUI certificate.


To verify this, go inside of the WebGUI, Device > Certificate Management > Certificates and click on the certificate name (GlobalProtect in this example), and you will see that "Certificate for Secure Web GUI" is selected.

Screen Shot 2015-01-28 at 11.30.02 AM.png



To resolve this error, remove the check for "Certificate for Secure Web GUI" from the GlobalProtect Certificate, then Commit the changes.

The HA will now Sync properly.


Screen Shot 2015-01-28 at 11.30.12 AM.png


If you need to use a SSL certificate for the WebGUI(Secure Web GUI), you will need to create and use a separate certificate for the WebGUI.


owner: mivaldi


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