Palo Alto Networks Knowledgebase: GlobalProtect Client Unable to Connect on Newly Installed Machine

GlobalProtect Client Unable to Connect on Newly Installed Machine

20238
Created On 08/05/19 20:23 PM - Last Updated 08/05/19 20:36 PM
Device Management Initial Configuration Installation QoS Zone and DoS Protection
Resolution

Issue

GlobalProtect Client is unable to connect on a newly installed machine.

 

Troubleshooting

Enable logging on the client by going to Troubleshooting > Logs and select PanGP Service then click "Start".

capture.JPG

 

The following logs appear:

(T788) 10/14/14 09:14:09:488 Info ( 341): InitConnection ...
(T788) 10/14/14 09:14:09:488 Info ( 349): Connecting to Pan MS Service end
(T788) 10/14/14 09:14:14:474 Info ( 341): InitConnection ...
(T788) 10/14/14 09:14:14:474 Info ( 349): Connecting to Pan MS Service end
(T788) 10/14/14 09:14:19:481 Info ( 341): InitConnection ...
(T788) 10/14/14 09:14:19:481 Info ( 349): Connecting to Pan MS Service end
(T788) 10/14/14 09:14:24:003 Debug(  71): CTranslate: xxxxxxxxxxxx is 24
(T788) 10/14/14 09:14:24:003 Debug(  73): CTranslate: sid is
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
(T788) 10/14/14 09:14:24:003 Debug(  71): CTranslate: xxxxxxxxx is 24
(T788) 10/14/14 09:14:24:003 Debug(  73): CTranslate: sid is
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
(T788) 10/14/14 09:14:24:008 Debug( 297): CPanGASetting:OnBnClickedSave - resend credentials
(T788) 10/14/14 09:14:24:488 Info ( 341): InitConnection ...
(T788) 10/14/14 09:14:24:488 Info ( 349): Connecting to Pan MS Service end
(T788) 10/14/14 09:14:29:474 Info ( 341): InitConnection ...

 

There are two methods to resolve this issue:

Resolution 1

Verify the PanGPS service is running by going to Task Manager > Services.

capture.JPG

 

Resolution 2

If the service is not present re-install the GlobalProtect client.

 

owner: mbutt



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