NTP Server error: An error occured.
50384
Created On 09/25/18 19:47 PM - Last Modified 10/07/24 07:33 AM
Symptom
When running the show ntp command, the following error is returned:
> show ntp
Server error : An error occured. See dagger.log for information.
If you then look at the dagger.log, you will see:
> tail mp-log dagger.log
state = self.sdb[sysdns.SYSD_TIME_NTP_STATE_FMT]
SystemError: TIMEOUT
Jul 09 05:07:23 OPCMD: handler "interface"
Jul 09 05:08:03 OPCMD: handler "ha_show.state"
Jul 09 05:08:23 OPCMD: handler "environmentals.all"
Jul 09 13:48:27 OPCMD: handler "ntp_state"
Traceback (most recent call last):
File "/usr/share/dagger/ntp_state.py", line 11, in __str__
state = self.sdb[sysdns.SYSD_TIME_NTP_STATE_FMT]
SystemError: TIMEOUTEnvironment
- Palo Alto Firewall.
- Any PAN-OS.
- NTP configured.
Cause
The error above will occur when the internal timeout of 8 seconds has run out waiting for a response from the NTP server.
This can occur if:
- NTP servers not reachable.
- Reverse DNS lookup on NTP server IP address failed.