Providing files via the option in the case on the customer support portal is preferred. For instances where this is not feasible the TAC Upload service can be used.
HTTPS Upload - How to upload files to TAC server using HTTPS(NOTE: TAC Upload WebGUI no longer supported, please use CLI)
Enter the case number and the email address of the case contact to authenticate
Choose a file to upload
Once the upload completes wait about 5 minutes. A comment will be added to the case
SCP Upload - How to upload files to
scp export tech-support to xxxxxxxx@tacupload.paloaltonetworks.com:./
xxxxxxxx will be the case number, including leading zeros. Example: 00654321@tacupload.paloaltonetworks.com:./ When prompted, the password will be the email address under which the case was opened.
If you prefer to suppress case comments, use the following: scp <filename> <case_number>@tacupload.paloaltonetworks.com:silent
Once the upload completes wait about 5 minutes. A comment will be added to the case if the silent option was not used.
The uploaded files will not be visible in the file uploads section of the case, but TAC will have access to the files.
Note: For SCP, the WinSCP client and other clients that require command line shell access will not work because interactive SSH shell logins are disabled for security reasons. Only users that go straight to the SCP file transfer (most command line based SCP users) will work.