Palo Alto Networks Knowledgebase: Delay in SSH Login

Delay in SSH Login

2833
Created On 02/08/19 00:01 AM - Last Updated 02/08/19 00:02 AM
Device Management Initial Configuration Installation QoS Zone and DoS Protection
Resolution

Issue

When connecting to a Palo Alto Networks firewall through a SSH, a delay of 10-20 seconds occurs between the time the username is input and a password prompt is presented.

 

Cause

This delay is caused by the system attempting a reverse DNS lookup for the IP address the login is originating from. The delay is present in cases where there is no DNS server configured or the DNS server does not respond to reverse DNS queries (or does not respond at all).

 

Resolution

Ensure that a DNS server is configured under Device > Setup > Services, and that it is reachable and will respond to reverse DNS (PTR) queries. The DNS server does not need to be able to correctly resolve the query, as long as it responds, even if the response is an error.

 

owner: cstancill



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