User-to-IP Mapping Lost Due to Timeout

User-to-IP Mapping Lost Due to Timeout

73075
Created On 09/25/18 19:36 PM - Last Modified 07/22/25 15:24 PM


Symptom


When the identification timeout value in the User-ID Agent is set to 45 or 55 minutes, the user-to-IP mapping is flushed frequently. If the User-ID doesn't reestablish mapping for every user, users have to log into the domain again for the mapping to appear.

Resolution


The user identification timeout values can be changed to delay the mapping from being flushed, or the user identification timeout can be disabled.

  1. Go to User-ID Agent
  2. Click Setup
  3. Click Edit
    1.png
  4. Go to Cache
    Either increase the User Identification Timeout or remove the check from the Enable User Identification Timeout.
    2.png

 

owner:  shasnain
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