Why is User Info Missing From the Traffic Logs?

Why is User Info Missing From the Traffic Logs?

20361
Created On 09/25/18 19:26 PM - Last Modified 02/08/19 00:00 AM


Resolution

If there is no user info in the traffic logs:

  1. Go to Network > Zones and edit 'Trust Zone'
  2. Verify users' subnets are included in the 'Trust Zone'
  3. Make sure to enable "User Identification" for the 'Trust Zone'


owner: bryan



Attachments
Actions
  • Print
  • Copy Link

    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClYuCAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

Attachments
Choose Language