Created On 02/07/19 23:53 PM - Last Updated 02/07/19 23:53 PM
Commit to a Palo Alto Networks device fails with the following error:
Threatdatabasehandlerfailed Commit failed Failed to commit policy to device
In certain cases, the AV update process or content update process might be terminated abruptly without any indication as to why. This isssue is seen more often in the PA-200, but other platforms like the PA-3000 also exhibit the issue. The corrupt AV signature database or content database will cause these commit failures.
A manual Anti-Virus install from the CLI will serve as a workaround for this issue. Download the Anti-Virus file manually from https://support.paloaltonetworks.com > Dynamic Updates and upload the same to the Palo Alto Networks firewall. After the upload, use the following command to do the manaul AV install from the CLI.