Palo Alto Networks Knowledgebase: Error When Restarting the Management-Server Process on CLI

Error When Restarting the Management-Server Process on CLI

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Created On 02/07/19 23:51 PM - Last Updated 02/07/19 23:51 PM
Device Management Initial Configuration Installation QoS Zone and DoS Protection
Resolution

Symptom

While attempting to restart the Palo Alto Networks firewall management-server process from the CLI (via SSH), the following error occurred:

May 08 07:25:45 Error: pan_read_full (comm_utils.c:97): srvr: fatal recv error. sock=3 err=Connection reset by peer (104)

 

Cause

The firewall's SSH server is controlled by the management server. When an administrator restarts the management-server process, it also kills the active SSH connection and produces the error message above.

 

owner: sgantait



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