How to Collect GlobalProtect log for Mac OS X client

How to Collect GlobalProtect log for Mac OS X client

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Created On 09/25/18 18:47 PM - Last Modified 02/07/19 23:51 PM


Resolution


  • Version of GlobalProtect Client version on Mac (GlobalProtect icon > About)

GP MacOSx-2.png

 

  • Version MacOS X (Apple icon > About this mac)

 

  • Set Debug 

GlobalProtect icon > Show Pannel

 

  GP MacOSx-3.png

 

Click on "Troubelshooting" tab. Set both "Client" and "Server" level to "Debug". Click Apply.

GP MacOSx-4.png

 

  • Follow TAC support engineer instruction to reproduce the issue, for example try to reconnect to GlobalProtect Gateway. Note the local date/time which you do the test.

 

  • Collect log

GlobalProtect icon > Collect Logs

 

 

GP MacOSx.png

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Pop-up will be shown once the tech support log file has completed genereated. Generally I will located at /Users/<username>/ folder. File name is Collect.tgz. Click OK to dismiss to pop-up.

 

GP MacOSx-5.png

 

  • Send Collect.tgz file to support.

 

 

 
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