How to Collect GlobalProtect log for Mac OS X client

How to Collect GlobalProtect log for Mac OS X client

39530
Created On 09/25/18 18:47 PM - Last Modified 03/11/25 08:47 AM


Environment


  • GlobalProtect Client version 2.3.x
  • MacOS device

Resolution


  • GlobalProtect Client version on MacOS device (GlobalProtect icon > About)

GP MacOSx-2.png

  • Set GlobalProtect Debug level logs: 

GlobalProtect icon > Show Pannel

  GP MacOSx-3.png

Click on "Troubleshooting" tab. Set both "Client" and "Server" level to "Debug". Click Apply.

GP MacOSx-4.png

 

  • Follow TAC Engineer instructions to reproduce the issue. Note the local date/time you perform the test.
  • Collect GlobalProtect logs:

GlobalProtect icon > Collect Logs

GP MacOSx.png

A pop-up will appear once the tech support log file is complete. It is usually located in the /Users/<username>/ folder and the file name is Collect.tgz. Click OK to close to pop-up.

GP MacOSx-5.png

 

 

 
Other users also viewed:
Actions
  • Print
  • Copy Link

    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClQkCAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

Choose Language