Palo Alto Networks Knowledgebase: SSL Decryption Stops Working on Firefox Browser After Changing SSL Decryption Certificate

SSL Decryption Stops Working on Firefox Browser After Changing SSL Decryption Certificate

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Created On 02/07/19 23:52 PM - Last Updated 02/07/19 23:52 PM
Mobile Network Infrastructure
Resolution

Symptom

After changing the SSL decryption certificate on the Palo Alto Networks firewall, SSL Decryption does not work for the Firefox browser.

The Firefox browser shows a certificate error, while SSL decryption for other web browsers continue to work.

 

Cause

The Firefox browser saves cookies in its cache.

 

Resolution

Removing the cookies for the particular websites that produce the certificate errors will resolve the issue. On Firefox, cookies can be removed from the Privacy settings.

Note: Please refer to the Mozilla Firefox support site https://support.mozilla.org for more information about the removing cookies.

Here is one article from their site that might help:

https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

 

 

owner: jlunario



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