Traps Agent Installation Failed with Error 2896: Executing action CropClientConfig failed
Symptom
During installation of Traps agent the installation will fail with 'Error 2896: Executing action CropClientConfig failed' in the MSI logs.
MSI logs errors
Action start 14:07:40: FindRelatedProducts.
FindRelatedProducts: Found application: {14BE71FE-BF2D-4700-958B-23FDE6FE0732}
MSI (c) (74:D8) [14:07:40:744]: PROPERTY CHANGE: Adding PREVIOUSVERSIONSINSTALLED property. Its value is '{14BE71FE-BF2D-4700-958B-23FDE6FE0732}'.
Action ended 14:07:40: FindRelatedProducts. Return value 1.
DEBUG: Error 2896: Executing action CropClientConfig failed.
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2896. The arguments are: CropClientConfig, ,
Action ended 14:07:42: WelcomeDlg. Return value 3.
MSI (c) (74:D8) [14:07:42:752]: Doing action: FatalError
For more information on how to enable MSI debug log during installation, kindly refer to Traps MSI Installation Parameters and Flags.
Environment
Affected Versions: Traps Agent 3.x
Cause
The “Error 2896: Executing action CropClientConfig failed” indicates that there was a previous installation of Traps that was not uninstalled properly.
Resolution
Look for the product key in the MSI log.
Example:
FindRelatedProducts: Found application: {14BE71FE-BF2D-4700-958B-23FDE6FE0732}
The product key from the example is “14BE71FE-BF2D-4700-958B-23FDE6FE0732”
Try to search the product key “14BE71FE-BF2D-4700-958B-23FDE6FE0732” in the registry. Delete all instances of the product key in the registry.
Note: Backup the registry hive before doing any changes in the registry.