How to Authorize and Install VM-Series Auth-Codes

How to Authorize and Install VM-Series Auth-Codes

Created On 09/25/18 18:07 PM - Last Modified 02/27/24 21:48 PM


The steps in this article are applicable to both eval and non-eval VM-Series firewalls.

To register a VM provisioned by a CSSP see How to Register a VM Provisioned by a CSSP (Cloud Security Service Provider)  


1) Log in to the Customer Support Portal (CSP) (

2) Go to Products > and scroll down to  VM-Series Auth-Codes.

VM 2024-01-19_17-41-59.png

3) Click Add VM-Series Auth-Code

VM A 2024-01-19_17-45-03.png

4) In the pop-up window, enter the VM-series auth code that you purchased from Palo Alto Networks.  Click button Agree and Submit (note that for Software Evaluation, you will have received an email containing the evaluation Auth-Code.  

Screenshot of VM-Series Auth-Code

5) Click Download icon to download the VM base image software.

Screenshot of VM-Series Auth-Codes Download icon

6) A pop-up window will appear with a list of available VM-Series software images. Select the VM-Series Base Image for the type of VM deployment you will be using. Click the download link for the specific base image software version that you need.

Screenshot of downloads popups
Screenshot of downloads popup with PA-VM-ESX-8.0.5 highlighted

7) Install the software on your chosen VM platform (VMWare ESX, NSX, SDX, KVM, or Hyper-V).

NOTE: NSX follows a slightly different licensing procedure.  Please refer to this article: Activate the License for the VM-Series NSX Edition Firewall.

8) After installation is complete, power on the VM and run the command show system info in the CLI console. Locate the CPUID and UUID in the output and copy each of those ID numbers.

9) Return to Support portal > Products  > VM-Series Auth-Codes.

10) In the VM-Series Auth-Code table, find the auth code that you downloaded for the VM, and click on its Register VM.

Screenshot of VM-Series Auth-Codes Register VM

11) In Register Virtual Machine pop-up window, enter the UUID and CPUID that you copied from the VM software image.

** NOTE:  It is vital that you enter the ID numbers exactly as they are displayed into each field.**
  • OS Release: Select the software base image version that you downloaded
  • Virtual Platform: Select the VM platform that the VM image is running on
  • Click Submit

Screenshot of Register Virtual Machine

12) A new pop-up window will appear showing the new VM serial number. Enter the Location information and click Submit.

Screenshot of Device Information

13) Go to Products > Assets and search for the newly created VM image serial #.

14) Click on the blue down arrow to open the licenses list. Download the PA-VM key file by clicking the download icon.

VM B 2024-01-19_17-50-16.png

15) Go to your VM image WebGUI, Device > Licenses page. Click Manually upload license key.

Screenshot of License Management

16) Browse to the key file and upload it from your computer.
NOTE: If the upload is successful, you will see a warning about the VM being rebooted.

17) Go ahead and reboot.

Screenshot of Warning popup before reboot

18) After reboot, log in to the VM WebGUI and go back to Devices > Licenses

19) If your VM is connected to the Internet, click Retrieve license keys from license server.
NOTE: If the VM is not connected to the Internet, you will need to download each of the license key files from the support site and then manually upload each file to the VM image.

20) Once all licenses are downloaded and activated, your Licenses screen should look similar to this depending on the licenses you've purchased.

Screenshot of Licenses screen


If you have any trouble during this process, please contact your account Systems Engineer or Palo Alto Networks Support.

(Support portal > Case Management)


For detailed information on installing and deploying the VM Series software, please use the following link: VM-Series Deployment Documentation.


See Also

For a full list of other Support Portal User Documents, please click here:

Customer Support Portal User Documents


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