How to Authorize and Install VM-Series Auth-Codes

How to Authorize and Install VM-Series Auth-Codes

Created On 09/25/18 18:07 PM - Last Modified 02/27/19 17:47 PM


The steps in this article are applicable to both eval and non-eval VM-Series firewalls.



1) Log in to the Customer Support Portal (CSP) (

2) Go to the Assets tab and click VM-Series Auth-Codes.

Screenshot of Customer Support Portal highlighting VM Series Auth-Codes

3) Click Add VM-Series Auth-Code

Screenshot of Customer Support Portal in VM-Series Auth-Codes area

4) In the pop-up window, enter the VM-series auth code that you purchased from Palo Alto Networks and click the button Agree and Submit (Note that for Software Evaluation, you will have received an email containing the evaluation Auth-Code.
– Refer to How to Register a Palo Alto Networks Device, Spare or VM-Series Auth Code.
– Or use the Auth-Code you received in the Request for Software Evaluation approved email.

Screenshot of VM-Series Auth-Code

5) Click on the Download icon to download the VM base image software.

Screenshot of VM-Series Auth-Codes Download icon

6) A pop-up window will appear with a list of available VM-Series software images. Select the VM-Series Base Image for the type of VM deployment you will be using. Click the download link for the specific base image software version that you need.

Screenshot of downloads popups
Screenshot of downloads popup with PA-VM-ESX-8.0.5 highlighted

7) Install the software on your chosen VM platform (VMWare ESX, NSX, SDX, KVM, or Hyper-V).
NOTE: NSX follows a slightly different licensing procedure, please refer to this article: Activate the License for the VM-Series NSX Edition Firewall

8) After installation is complete, power on the VM and run the command show system info in the CLI console. Locate the CPUID and UUID in the output and copy each of those ID numbers.

9) Return to the Support portal > Assets > VM-Series Auth-Codes.

10) In the VM-Series Auth-Code table, find the auth code that you download the VM software for, and click on its Register VM.

Screenshot of VM-Series Auth-Codes Register VM

11) In the Register Virtual Machine pop-up window, enter the UUID and CPUID that you copied from the VM software image.
**It is vital that you enter the ID numbers exactly as they are displayed into each field.**

– OS Release: Select the software base image version that you downloaded
– Virtual Platform: Select the VM platform that the VM image is running on
Click Submit

Screenshot of Register Virtual Machine

12) A new pop-up window will appear showing the new VM serial number. Enter the Location information and click Submit.

Screenshot of Device Information

13) Go to Assets > Devices and search for the newly created VM image serial #.

14) Download the PA-VM key file by clicking the download icon.

Screenshot of Customer Support Portal PA-VM Key

15) Go to your VM image WebGUI, Device tab > Licenses page. Click Manually upload license key.

Screenshot of License Management

16) Browse to the key file and upload it from your computer.
NOTE: If the upload is successful, you will see a warning about the VM being rebooted.

17) Go ahead and reboot.

Screenshot of Warning popup before reboot

18) After reboot, log in to the VM WebGUI and go back to Devices > Licenses. The page should now display the VM support license.

19) If your VM is connected to the Internet, click Retrieve license keys from license server
NOTE: If the VM is not connected to the Internet, you will need to download each of the license key files from the support site and then manually upload each file to the VM image.

20) Once all licenses are downloaded and activated, your Licenses screen should look similar to this.

Screenshot of Licenses screen


If you have any trouble during this process, please contact your account Systems Engineer or Palo Alto Networks Support.

(Support portal > Case Management)


For detailed information on installing and deploying the VM Series software, please use the following link: VM-Series Deployment Documentation.


See Also

For a full list of other Support Portal User Documents, please click here:

Customer Support Portal User Documents

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