How to Search for a Support Case in the Customer Support Portal (CSP)

How to Search for a Support Case in the Customer Support Portal (CSP)

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Created On 09/25/18 18:07 PM - Last Modified 04/08/26 19:37 PM


Objective


A user on an account can search for Support Cases in the Customer Support Portal (CSP).

Environment


  • Customer Support Portal (CSP)

Procedure


  1. To search for an existing case, first log in to the CSP here: https://support.paloaltonetworks.com
  2. In the left hand navigation, click on the arrow on Support.
  3. A new window is opened with the list of Cases.

Support Portal

Support cases

 
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