How to Search for a Support Case in the Customer Support Portal (CSP)

How to Search for a Support Case in the Customer Support Portal (CSP)

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Created On 09/25/18 18:07 PM - Last Modified 02/01/25 02:19 AM


Objective


A user on an account can search for Support Cases in the Customer Support Portal (CSP).

Environment


  • Customer Support Portal (CSP)

Procedure


  1. To search for an existing case, first log in to the CSP here: https://support.paloaltonetworks.com
  2. In the left hand navigation, click on Support Cases
  3. On this page, there is a Search Cases field, enter the Case Number and click Go!

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    https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClNdCAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail

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