How to search for an Asset by Serial Number in the Customer Support Portal (CSP)

How to search for an Asset by Serial Number in the Customer Support Portal (CSP)

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Created On 09/25/18 18:07 PM - Last Modified 02/01/25 01:59 AM


Objective


A user on an account can search for an Asset by the Serial Number in the Customer Support Portal (CSP).

Environment


  • Customer Support Portal (CSP)

Procedure


For Customers

  1. To search for an existing case, first log in to the CSP here: https://support.paloaltonetworks.com
  2. In the left hand navigation, click on Assets, then Search Current Account
  3. On this page, there is a search field, enter the Serial Number and click Search

asset_search_customer.png
 

For Partners

  1. To search for an existing case, first log in to the CSP here: https://support.paloaltonetworks.com
  2. In the left hand navigation, click on Assets, then Search Multiple Accounts
  3. On this page, there is a search field, enter the Serial Number and click Search

asset_search_partner.png
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