Palo Alto Networks Knowledgebase: How to Register and Activate AutoFocus

How to Register and Activate AutoFocus

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Created On 04/19/19 13:57 PM - Last Updated 04/19/19 14:11 PM
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To register and activate AutoFocus

Log into the Customer Support Portal.  HTTPS://support.paloaltonetworks.com

If you do not have an account, please see How to Create Your User Account

 

Verify that the current account  owns the asset.  If not, click Change Account and select the correct company name.

2018-05-02_new-user1.png

 

Select the Assets tab, then Site Licenses

 

2018-05-04_autofocus1.png

 

Click Add Site License 

 click add site license.png

 

Enter the AutoFocus auth code and click Agree and Submit  to accept the EULA and activate the auth code.

activate site license.png

 

AutoFocus Customer Support Portal access roles

The number of Threat Researcher and Group Threat researcher roles assigned to users is subject to the total licenses purchased.  The total used/available license can be found on the Site license page. 

 

AutoFocus license uses.png

 

Threat Researcher role

  • An account Super User must assign  the Threat Researcher role to account members under the Members tab. 

Steps to assign Threat Researcher role:

  1. Navigate to Members tab and click Manage Users.
  2. Click the pencil icon under Actions for the user who needs to be assigned the Threat Researcher role 
  3. Select Threat Researcher under Roles. 
  4. Click the pencil again to accept the change.

Threat researcher.png

 

AutoFocus Trial role

  • An account Super User must assign  the AutoFocus trial role to account members under the Members tab. A Group Super User or account Super User must assign the Group Threat Researcher role to a member of a group.  This role will expire after 30 days from the initial day of assignment and can only be assigned one time per user. 
  • If the AutoFocus site license is expiring within 30 days, AutoFocus trial role cannot be assigned to users.
  • This role can only be assigned to a user that doesn't have either Threat Researcher role or Group Threat Researcher role.
  • Once the AutoFocus trial role is expired, users can then be assigned Threat Researcher role or Group Threat Researcher role as needed. 
  • The number of AutoFocus trial roles assigned to users does not count towards the total licenses purchased.  
  • To assign AutoFocus trial role follow the same process as Threat Researcher role assignment described above.

 

Group Threat Researcher role

  • An account Super User or Group Super User must assign  the Group Threat Researcher role to account members under the Groups tab.
  • Group Threat Researcher role can only be assigned if the user doesn't have Threat Researcher role at the members tab. 

Steps to assign Group Threat Researcher role:

  1. Navigate to Groups tab.
  2. Click Members under the Group members tab.members group.png
  3. Click the pencil icon under Actions for the user who needs to be assigned the Group Threat Researcher role.
  4. Select  Group Threat Researcher under Roles. 
  5. Click the pencil again to accept the change. 

group threat researchers.png

 

 

Threat Researchers, Group Threat Researcher and AutoFocus Trial users will find the link to the AutoFocus Dashboard on the Support Portal Home tab under Other Resources.

 

 other resources.png

  

Under the Site Licenses tab, Threat Researchers will be able to Enable/Regenerate and Disable an API key to upload data to AutoFocus.   

 

Click Enable to generate the API key:

API key enable.png

 

 

 

Click API Key to view the key.   Click Regnerate or Disable to generate a new key or disable an existing key.

API key.png

                                            

See Also

For a full list of other Support Portal User Documents, please click here:

Customer Support Portal User Documents



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