Palo Alto Networks Knowledgebase: Where did the Profile Functions and Log Out go in the CSP?

Where did the Profile Functions and Log Out go in the CSP?

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Created On 02/07/19 23:51 PM - Last Updated 02/07/19 23:51 PM
Resolution

In an effort to unify the look and feel of the different online support properties, the My Profile and other functions are now found in the top-right margin of the CSP window.

 

Computer-Based Browser Location

When accessing the CSP through a Computer-based browser, click the account name/dropdown in the upper right corner to see the following options:

  • My Profile
  • My Accounts
  • Preferences
  • Change Password
  • Sign Out

2018-05-04_computer.pngComputer based browser showing the account options.

 

 

Mobile and Tablet-Based Browser Location

When accessing the CSP through a mobile or tablet-based browser, everything will be compacted but work in similar fashion. To get the menu options, press the 3 stacked lines "hamburger" button in the top-left part of the page.

 2018-05-04_mobile1.png

The full menu selections will slide into view from the left.  Tap anywhere off the menu to have it slide back to the left.

2018-05-04_mobile2.png     

 

To gain access to the same options as in the Computer based browser, click the account name/dropdown to get the following options:

  • My Profile
  • My Accounts
  • Preferences
  • Change Password
  • Sign Out

Again, tap anywhere off of the menu to get to the main screen.

2018-05-04_mobile3.png

 

See Also

For a full list of other Support Portal User Documents, please click here:

Customer Support Portal User Documents



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