Can I change my Live Community email address?

Can I change my Live Community email address?

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Created On 09/25/18 18:07 PM - Last Modified 08/05/19 20:11 PM


Resolution

The email address associated with your account cannot be modified, as it is connected to multiple entitlement systems on the back end. 

 

However, there is an alternative method that involves a new Live Community account and the transfer of your previous history to the new account. In order to process this request, first create a new account and then the Live Community team can assist with the transfer of your previous history.

 

Select one of the methods below based on your new situation:

Method 1

If you have moved to a new workplace that is also a Palo Alto Networks customer, then ask the Super User of the customer account to add you as a user.  Then, sign in to Live Community to establish your new account.

 

Method 2

If you would like to register for a free public account, then do the following:

  1. Clear your current login state by going to https://login.paloaltonetworks.com/logout
  2. Register for a public Live Community account here.

 

Once you have established your new account, the Live Community team can transfer your former account history to your new account. Send us an email at community@paloaltonetworks.com with your previous and new username on Live Community. The Live Community team will evaluate your situation and handle the history transfer. 



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